Catch It Before The Survey Does.
CollisionIQ monitors every customer conversation across the repair lifecycle and identifies communication risk before it becomes a survey problem, an escalation, or a DRP relationship at risk.
Every Customer Conversation. One Platform.
Customers do not remember which channel they used. They remember whether someone kept them informed. CollisionIQ monitors every channel so nothing falls through the gap between them.
Text messages. Phone calls. Voicemails. Missed calls. Callback requests. Customer re-initiations. Post-delivery concerns. Every interaction, regardless of channel, in one timeline.
Who made a promise. Whether it happened. Whether the customer had to follow up. How long since the last meaningful contact. Whether communication risk exists on this vehicle right now.
Customer satisfaction scores. DRP performance standards. Advisor accountability. Repeat business. Your reputation with the partners who send you work.
CollisionIQ tracks not only what customers say. It tracks what advisors promise.
Every time an advisor makes a commitment on a call or in a message, CollisionIQ captures it. If that commitment is not followed through, the vehicle is flagged before the customer has to follow up themselves.
When Thursday comes and no call is made, CollisionIQ flags it. Not because someone set a reminder. Because the platform understood the commitment when it was made and monitored whether it was kept.
Every Touchpoint. One Timeline.
CollisionIQ monitors every type of customer interaction from vehicle intake to the survey window. Not just texts. Every channel. Every commitment. Every gap.
Text Message
Inbound and outbound texts captured. Response times tracked. Gaps flagged.
Phone Call
Inbound and outbound calls logged. Commitments made on calls tracked automatically.
Voicemail
Voicemails left by customers or advisors captured. Unreturned voicemails flagged.
Advisor Commitment
"I'll call you Friday." "Parts arrive Tuesday." Every promise logged with a follow-through window.
ETA Change
Delivery date changes captured. Customer notified. Missed updates flagged before they become surprises.
Customer Follow-Up
When the customer has to reach out first, CollisionIQ detects it as a risk signal and escalates.
Delivery
Vehicle out. Communication health score calculated. Advisor performance recorded.
Survey Window
Every communication decision made during the repair determines what the customer says here. CollisionIQ protects it from the start.
What CollisionIQ Prevents
Most communication failures are invisible until they appear in a survey score, a DRP audit, or a customer who never comes back. CollisionIQ makes them visible while there is still time to act.
Missed callbacks that turn into customer complaints
Voicemails that go unreturned for days
Advisor promises that are never tracked or followed through
Customers who have to call back because no one reached out
ETA commitments made verbally with no record
Post-delivery concerns that arrive as negative reviews
Communication stagnation no one notices until the survey
DRP escalations that could have been caught on day two
The Communication Failure No One Saw Coming
"Advisor tells a customer they will call back Thursday with a supplement update. No callback is made. Customer calls your DRP partner's service line on Friday."
Visibility From Every Vehicle to Every Location
CollisionIQ is not a messaging tool with a dashboard. It is a communication intelligence platform that gives you a scored, ranked, actionable view of communication health at every level of your operation.
Communication Health Score
Is this customer at risk right now? Every active vehicle scored and ranked so your team focuses on what matters.
Communication Performance
Who follows through and who does not? Coach with data instead of assumptions. Hold the standard without micromanaging.
Shop Health Score
Is your location communicating at the standard your DRP partners expect? Know before they have to tell you.
Regional Health
Multi-location operators see every shop and every advisor from one view. Activates automatically when a second location is added.
Communication Intelligence in Five Steps
CollisionIQ runs in the background across the entire repair lifecycle. No manual tracking. No checklists. No reminders to set.
Monitor Every Channel
Texts, calls, voicemails, and commitments captured automatically. No setup per vehicle. No manual logging.
Build the Communication Timeline
Every touchpoint is tied to the vehicle and customer in a single chronological record.
Identify the Broken Commitment
Promises without follow-through are flagged automatically. No spreadsheet or reminder needed.
Surface the Right Vehicles
Advisors and managers see what needs attention now, ranked by communication risk.
Protect the Survey and the DRP
Resolve communication failures during the repair, not after the customer fills out a survey.
What Changes When You Can See Every Communication Risk
The cost of a broken commitment is not the phone call. It is the survey score, the DRP placement risk, and the customer who does not come back.
Before It Happens
Survey Risk Caught Early
Communication stagnation and missed commitments are flagged during the repair, not discovered in survey results two weeks after delivery.
Without Asking
DRP Accountability on Demand
Communication health scores are calculated automatically. When a DRP partner asks about your performance, the data is already there.
No New Hires
Advisor Performance Without Micromanagement
Know which advisors follow through and which do not without listening to every call or reviewing every message thread manually.
Built for Collision. Not Adapted From Something Else.
Most shops can see text messages. Very few can see the entire communication journey.
Visibility, Accountability, Intelligence
Not automation. Not a messaging tool. A communication intelligence platform that gives you visibility into what is happening, accountability for who promised what, and intelligence about where risk exists.
Voice and Text as One Timeline
Calls, voicemails, and texts are a unified record. A commitment made on a phone call is tracked the same as one made in a text message.
DRP-Ready by Design
Communication health scores built to align with the standards DRP partners actually measure. No manual report assembly required.
Live in Minutes. No Setup Call.
No onboarding fee. No configuration. No waiting on implementation. Shops sign up and go live without involving anyone at CollisionIQ.
A Platform You Can Trust With Your DRP Relationships
TCPA Compliant
Customer consent collected and documented at every step. Communication handled correctly from day one.
Shop-Level Isolation
Your data stays yours. No cross-shop visibility, no shared data between accounts.
Built for Collision
Every feature designed around how collision repair shops actually communicate with customers.
No Setup Fee
Flat monthly pricing. No onboarding fees, no training charges, no surprise costs.
Live in Minutes
Sign up, verify compliance, go live. No setup call, no manual intervention, no waiting.
Scales to Multi-Location
Single shop today. Regional operator tomorrow. The platform scales without rebuilding anything.
See What Your Shop Is Missing
Request a demo and find out how many communication risks are already present in your shop that you cannot currently see.